City of Pleasanton Launches Mobile Phone Application

The free application can be used to notify city staff about maintenance issues around town. Watch the video to learn more.

The City of Pleasanton introduces Mobile Citizen, a web-based application that allows users and residents to notify city staff about maintenance issues or problems that they might encounter, such as potholes, graffiti, broken water sprinklers, clogged storm water drains, streetlight outages, and more. The Mobile Citizen app can be downloaded at no cost to any Android or Apple smart phone. 

Developed by MaintStar of Irvine, California, the Mobile Citizen app allows cities to better connect with their citizens and allow them to quickly notify the proper departments about non-emergency incidents or potential problem conditions. The information, including a photo and exact GPS location, is then automatically sent to the city’s Service Request System. 

Alameda County and the City of Pleasanton have both been Beta testing the program and are the first government organizations to launch the use of Mobile Citizen. 

Please note: this system is not to be used for police assistance. It does not report to the police department, and will not start first responders for assistance. If you need police assistance, please utilize (925) 931-5100 (non-emergency) and 911 (emergencies only).

To learn more about Mobile Citizen, click here.

—Information provided by Pleasanton Police Nixle Alerts


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